Deliveries
What are the shipping costs?
What are the shipping costs?
The Empire of the Rose does not offer any shipping by courier .
The delivery charges are as follows:
- €9.99 for same-day delivery (order before 12pm)
- €20 for express delivery in 2 to 3 hours
- Free express delivery on orders over €200
The applicable fees are clearly indicated before order confirmation.
What is the return policy?
Our goal is for every customer to be completely satisfied with their purchase. If this isn't the case, please let us know and we'll do our best to find a solution with you.
Can I choose a delivery time slot?
Our deliveries are organized according to optimized routes in ÃŽle-de-France.
It is not possible to guarantee a precise schedule, however we always do our best to respect your constraints.
For any specific request, our customer service team is available to assist you before you place your order.
What happens if the recipient is absent?
In the event of the recipient's absence or incorrect delivery information, the delivery may be postponed or cancelled.
No refund can be demanded in this case, as the products are perishable or made to order.
We recommend carefully checking the contact details provided when placing your order.
Our products
Where do your preserved roses come from?
Our preserved roses come from the Ecuadorian highlands , a region renowned for the exceptional quality of its roses. They are from the Rosamore brand, a benchmark in high-end preserved roses.
Are your roses natural?
Yes. Our fresh rose bouquets are composed of real, natural roses , selected directly from our partner growers and nurseries. They are prepared and arranged to order by our team to guarantee freshness, longevity, and elegance.
What is an eternal rose?
An eternal rose is a real, natural rose that has been preserved using a process based on vegetable glycerin . This treatment allows it to retain its beauty, suppleness, and appearance for several years, without water or maintenance.
Interview
How to care for fresh roses?
To prolong the beauty of your fresh roses, we recommend that you:
- cut the stems at an angle upon receipt
- Change the water in the vase every 1 to 2 days
- Place the bouquet in a cool place, away from direct sunlight and heat sources.
- Avoid drafts and proximity to fruit
These simple steps help to optimize the bouquet's longevity.
How long do eternal roses last?
Under good conditions (protected from humidity, excessive heat and direct sunlight), our eternal roses can last for several years , while retaining their original appearance.
Do eternal roses require special care?
No. Eternal roses require no maintenance :
- no watering
- no direct light
- no excessive manipulation
They retain their appearance without any intervention.
Where should I place an eternal rose to preserve it for a long time?
We recommend placing your preserved rose:
- in a dry environment
- at room temperature
- protected from moisture and direct sunlight
These conditions guarantee optimal preservation over time.
Can I clean an eternal rose?
Yes, very gently. In case of dust:
- use a soft brush
- or a light breeze
Never use water or household cleaning products.